Clearpay FAQs

Full details and terms & conditions: https://www.clearpay.co.uk/en-GB/how-it-works 

Clearpay is free for customers who pay on time

When customers use Clearpay, there is never any interest or extra charges as long as they pay on time. Customers choosing Clearpay pay in four instalments over six weeks, with the first payment being required upfront

WHAT IS CLEARPAY? 

Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic installments, split out in a way that suits you best. You choose how much to initially pay upfront, and the remaining payment is split over 3 installments made every 2 weeks without any interest.

HOW DO I USE CLEARPAY?

Just shop Asiela, add your item to cart and check out as normal. At checkout, select 'More Payment Options' and choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details. If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order.

HOW DOES THE CLEARPAY PAYMENT SCHEDULE WORK? 

Clearpay customers have to make their first payment at the time of purchase. The remaining three payments are deducted every 2 weeks in automatic installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

WHAT IF I CAN'T PAY FOR A CLEARPAY INSTALLMENT? 

A £6 late payment fee will be charged if funds are not available at the time the automatic payment is due. An additional £6 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.

WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY? 

Clearpay orders are delivered within our standard delivery timeframes like any order from the website. 

 

Please use Clearpay responsibly. Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs and other eligibility criteria apply. Ensure you can make repayments on time. Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and they may pass unpaid debt to a debt collection agency. Clearpay is credit that is not regulated by the Financial Conduct Authority.