Etihad Airways is ready to embark on a serious digital transformation following the signing of a landmark multi-year take care of Amadeus.
As a part of the deal, Etihad will implement the total Amadeus Altéa PSS suite, together with net reserving, income administration and merchandising, information administration and passenger servicing options.
These know-how merchandise shall be customised for Etihad over the approaching years and can enhance the expertise of company, workers, journey brokers, Etihad Visitor members and company prospects.
Company will see new net and cellular channels powered by Amadeus Digital Expertise suite, providing the only person expertise attainable to buy flight tickets and handle bookings.
Superior retailing capabilities shall be developed collaboratively utilizing machine studying to supply company with bespoke choices and personalise their journey expertise.
To modernise retailing capabilities throughout gross sales channels, Etihad has additionally signed for Amadeus Altéa NDC (New Distribution Functionality) and can work with Amadeus to distribute personalised journey affords to company.
Etihad will make its full vary of NDC affords out there to Amadeus journey sellers, permitting brokers to see the options of Etihad’s award-winning product extra transparently and the ancillaries that may be purchased.
Mohammad Al Bulooki, chief working officer, Etihad, stated: “The aviation trade goes via a digital revolution, and Etihad Airways is dedicated to staying on the forefront of that change.
“With Amadeus as a companion, Etihad’s company will be capable of take pleasure in the most effective person expertise attainable as they e-book and handle their flights, with the power to customize their journey to an unprecedented degree.
“Etihad can be excited to push NDC ahead as a way to supply a a lot richer, related and dynamic procuring expertise to our commerce companions, and Amadeus is the right companion to help that technique.”